AS7132 issues in Chicago to Cogent and Teleglobe ?

[Mike Tancsa]

One of my customers (out of AS11647) is seeing a lot of packet loss
to their office in SBC's network (AS7132). The site is behind one of
SBC's BASes (67.36.65.16). Pinging 67.36.65.16 when the path is
through Cogent and Teleglobe is showing periodic packet loss. It will
be clean, and then all of a sudden I cant ping 67.36.65.16 (and
anything past it) for about 15 seconds and then its clean
again.... Both my Teleglobe and Cogent paths meet SBC/ATT in
Chicago, so I wonder if there is a common fault there or near there
? My customer's US operations tried opening a ticket but was not
able to get any info to SBC/ATT past first level support.

Anyone know of any issues ?

---Mike

--------------------------------------------------------------------
Mike Tancsa, tel [phone]
Sentex Communications, ***@sentex.net
Providing Internet since 1994 www.sentex.net
Cambridge, Ontario Canada www.sentex.net/mike

[Jeffrey Sharpe]

Seeing the same here, 1st level seems clueless.

------------------------------------------------
Jeffrey Sharpe
CyberLynk Helpdesk and Support
414.858.9335 or 800.942.8022
***@cyberlynk.net
------------------------------------------------


-----Original Message-----
From: Mike Tancsa [mailto:***@sentex.net]
Sent: Wednesday, April 30, 2008 2:18 PM
To: ***@nanog.org
Subject: [NANOG] AS7132 issues in Chicago to Cogent and Teleglobe ?

One of my customers (out of AS11647) is seeing a lot of packet loss to their
office in SBC's network (AS7132). The site is behind one of SBC's BASes
(67.36.65.16). Pinging 67.36.65.16 when the path is through Cogent and
Teleglobe is showing periodic packet loss. It will be clean, and then all of
a sudden I cant ping 67.36.65.16 (and anything past it) for about 15 seconds
and then its clean again.... Both my Teleglobe and Cogent paths meet
SBC/ATT in Chicago, so I wonder if there is a common fault there or near
there ? My customer's US operations tried opening a ticket but was not able
to get any info to SBC/ATT past first level support.

Anyone know of any issues ?

---Mike

--------------------------------------------------------------------
Mike Tancsa, tel [phone]
Sentex Communications, ***@sentex.net
Providing Internet since 1994 www.sentex.net
Cambridge, Ontario Canada www.sentex.net/mike